Frequently Asked Questions

What sizing does Saida offer?

Saida follows standard abaya sizing while extending our range to accommodate taller women. We focus on offering longer lengths and sizes designed with the needs of tall women in mind. Please refer to our Size Guide for detailed measurements before placing your order.

How do I know which size to order?

We recommend taking your measurements and comparing them with the measurements provided in our Size Guide. If you are between sizes or unsure which size is best for you, please contact us before placing your order.

Where does Saida ship?

We currently ship to: Canada, U.S.A and Western Europe

How long does shipping take?

Estimated delivery times are:

Canada: 5–10 business days
United States & Western Europe: 10–21 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs, and other circumstances beyond our control.

Do you offer free shipping?

Yes. We offer free shipping on all Canadian orders over $200 CAD.

Can I exchange my order?

Yes. Exchanges are accepted within 3 days of delivery, provided the item is unworn, unwashed, and in its original condition.

Customers are responsible for all shipping costs associated with an exchange.

Please refer to our Exchange Policy for complete details.

What is your return policy?

Returns are accepted within 3 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Please submit a return request or contact us before sending any item back. Do not return an item without first receiving return instructions from Saida.

Items that do not meet our return requirements will not be accepted and will not be eligible for a refund.

Please refer to our Return Policy for complete details.

Can I return an item if it has been worn?

No. For hygiene reasons, we do not accept returns or exchanges for items that have been worn, washed, altered, damaged, or otherwise used.

Please do not send any item back without first submitting a return request or contacting us. Returns sent without an approved return request will not be accepted.

Items that do not meet our return requirements will not be eligible for a refund.

Please refer to our Return & Exchange Policy for complete details.

What if my order arrives damaged or I receive the wrong item?

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible through our Contact page with your order number and photos of the item.

We will review the issue and provide instructions on the next steps.

Can I cancel or change my order after placing it?

Please contact us as soon as possible if you need to make a change or cancel your order. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

How do I contact Saida?

You can reach us through our Contact page.

For order-related inquiries, please include your order number so we can assist you as efficiently as possible.