Refund policy

Returns

Return requests must be submitted by email within 3 days of receiving your order and approved by Saida before the item is shipped back.

To qualify for a return, the item must be unworn, unused, unwashed, unaltered, undamaged, and in its original condition, including original tags and packaging where applicable. Items must be returned in a condition that is suitable for resale.

Items showing signs of wear or use, including odours, stains, makeup, deodorant, perfume, pet hair, damage, alterations, or laundering, will not be accepted.

All returns are inspected upon arrival. Approval of a return request does not guarantee acceptance after inspection. Saida reserves the right to reject any return that does not meet these requirements. Our determination regarding the condition of a returned item is final.

Rejected Returns

If a returned item fails inspection, no refund or store credit will be issued.

The customer may choose to have the item returned to them at their own expense. The applicable return-shipping fee must be paid in full before the item is shipped.

If the customer declines the return or does not pay the required shipping fee within the specified timeframe, the item will be disposed of or donated, with no refund, store credit, or other compensation provided.

By submitting a return request, the customer acknowledges and agrees to the terms of this Return Policy, including the inspection and rejected-return procedures.

Return Shipping

Customers are responsible for the cost of shipping approved returns to Saida unless otherwise stated.

We recommend using a tracked shipping service. Saida is not responsible for items lost or damaged while being returned.

Exchanges

Exchange requests must be submitted by email within 5 days of receiving your order and approved before the item is shipped back.

Exchanges are available only for a different size or colour of the same item purchased, subject to availability. The item must meet all return requirements and pass inspection.

Customers are responsible for all shipping costs associated with an exchange, including shipping the item to Saida and shipping the replacement item back to the customer. Local customers may contact us directly to discuss available exchange arrangements.

We do not offer exchanges for different products. To purchase a different item, customers must complete an eligible return and place a new order.

Choosing Your Size

Please review our size chart carefully before placing your order. If you are unsure about your size or have questions about fit, we encourage you to contact us before purchasing. We are happy to assist you in selecting the most appropriate size.

Please do not send an item back without receiving approval from Saida. Unauthorized returns or exchanges may be refused.

A Note From Saida

We truly appreciate your understanding and support. As a small business, we have established these policies to help us operate sustainably while providing a consistent and fair experience for all of our customers.

Thank you for supporting Saida and for taking the time to review our Return & Exchange Policy.