Shipping policy
Free Shipping — Canada-Wide
Enjoy free shipping on all Canadian orders over $200.
Orders are processed and shipped within 2–3 business days. Once your order has shipped, delivery typically takes 3–14 business days, depending on your location.
Local Delivery
If you’re located within our local delivery area, enter your postal code at checkout to see if you qualify.
- Orders over $150: Free local delivery
- Orders under $150: $10 flat delivery fee
Local delivery typically arrives within 2–7 business days.
Standard Shipping — Canada
For Canadian orders that do not qualify for free shipping, a flat $15 shipping fee applies.
Express Shipping — Canada
For faster delivery, express shipping is available at a flat rate of $35.00 CAD. Orders typically arrive within 1–3 business days after shipment.
International Shipping
We’re happy to ship internationally. Shipping rates are calculated at checkout based on your destination.
International orders typically arrive within 10–21 business days from the date of shipment, depending on your location and local postal service. Please note that delivery times are estimates and may vary due to customs processing.
Please note that international orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by your country’s customs authorities. These charges are not included in your order total or shipping cost, and Saida is not responsible for any customs or import fees.
We recommend checking with your local customs authority before placing your order if you have questions about potential import charges.
If you choose not to pay the applicable import charges and your package is returned to us, the order will not be eligible for a refund. Instead, you will receive store credit for the value of the merchandise, excluding shipping and handling fees.
Delivery Issues
If your order has not arrived within the estimated delivery window, please first check with your local postal service or carrier for any updates.
If you are unable to resolve the issue with the carrier, please contact us and we’ll be happy to investigate the matter for you.